Return, Missing item and Warranty

Register a Return, Missing item, or Warranty

Easily submit your return, shortage, or warranty request through your account portal: Orders>Returns/Defective

• Want to return an item? → Start a return request
• Item not received? → Report a shortage
• Defective item? → Submit a warranty claim
  Please note: Warranty items must always be submitted separately.
   

If you do not have login credentials, please send an email to sales@vanommen.nl including:
- Order number
- Item number
- Quantity
- Reason for return
 

Standard Return Conditions

• The customer may return items within 14 days of the original delivery date, provided that the items were not specifically manufactured or customized for the customer.
• Return shipments must be requested in advance via the website, after which the Supplier will provide an RMA number. The items must then be returned in perfect condition, in their original packaging, with postage paid, and must always be accompanied by a return form stating the RMA number. Failure to comply may result in refusal of the return or the charging of 100% return handling costs, at the Supplier’s sole discretion.
• Non-standard items, such as custom-welded band saw blades, specially ordered products, or custom-ground items, cannot be returned.
• Returns with a net value of less than €30 will not be processed and therefore will not be credited. Return items may be combined and shipped together to meet this minimum value.
• A standard processing fee of €5 applies to returned items and will be charged by the Supplier to the Customer. If the Customer chooses to have the Supplier arrange collection of the return items, an additional €27,50 collection fee (on top of the €5 processing fee) will be charged. Any additional return costs will be specified in the confirmation after the request has been processed. 
  No charges will be applied in the event of a valid warranty claim or an error on our part.

Conditions for Collection of Returned Products

• If you choose to have the return products collected, additional charges will apply. These charges will be specified in the confirmation after the request has been processed.
• Please ensure that the goods are properly packed and consolidated into one box, ready for collection by UPS at the reception desk or service counter.
• The package must not exceed 31.5 kg in weight and must not exceed the maximum dimensions of 58 x 78 x 175 cm.
• If the package cannot be collected by the courier service on the agreed collection date, the collection charges will still be invoiced, as these costs are also charged to us.